Frequently Asked Questions
What is your cancellation policy? You must notify us via e-mail within 48 hours after your registration through the e-mail address you used to register for the course. You can get a full refund as long as you have not started the class. Our e-mail address is support@childreninthemiddle.com.
What is your refund policy? You must notify us via e-mail within 48 hours after your registration/payment and you must not have started the class in order to get a full refund. If you have started the class, you may not get a refund. If you notify us after the 30 days have expired (after your registration), you will not get a refund. If you notify us AFTER the 48 hours (after your registration) you may not get a refund. Our e-mail address is support@childreninthemiddle.com.
Can I attend the class if I am not court ordered? Absolutely.
Does my court accept online classes? Please click here for more information.
Can I cancel the class and get a refund? You must notify us via e-mail within 48 hours after registration through the e-mail address you used to register for the course. You can get a full refund as long as you have not started the class. If you have started the class, you may not get a refund. If you notify us after the 30 days have expired (after your registration), you will not get a refund. If you notify us AFTER the 48 hours (after your registration) you may not get a refund.
When does my account expire? Your account expires 30 days after your payment was made at 5:00 P.M. EST (Eastern Standard Time).
Can two or more people take the same class and get separate certificates? NO. Because only one final test is provided, only one person can take the test and receive a certificate. If more than one certificate is needed with different names, then each person must register for the class using separate e-mail addresses and each person must take the class on their own.
Can I invite others to take the class with me? When you register for the online class, you have the option to invite someone to take the class. The person receiving the invitation will be the one to take the class and receive the certificate. The person paying for the class and sending the invitation will NOT have access to the class.
I paid for the class and was not able to complete the course within the 30 days. I re-registered using the same e-mail address and I can't access the course. What do I do? Please make sure to accept the invitation that was sent to you via e-mail after you purchased the class the second time.
What If I misplaced my e-mail with the link to the class? I you misplaced the link to the online class, please click here.
What if I failed the test and need to retake the class? If you failed the test you have two options: You can register through our payment page to retake the course using a different e-mail address. Or you can register using the same e-mail address as the first time but you must use the link sent to you directly via e-mail. This link will allow you to reregister for the course and retake it right away.
What name will go on my certificate? The name that will be printed on the certificate is the name that you enter when you create your profile. You can add your name and view your profile while logged into your online class account.
Can I change the name that was printed on my certificate? No. Once you finish and pass your final test, the certificate is automatically generated. Whatever name was added by you to your profile is what will print on your certificate. Once the certificate is generated, the name on the certificate cannot be changed.
Can I get a replacement certificate with a different name? No. Even after the 30 days have expired, you can still access your online account and print out or save your generated certificate. Because the generated certificates have a verification code, we cannot change any of the information from the original generated certificate.
What is my client ID? If you are trying to log in to the
online class, you must use the link from the original e-mail sent to you
at registration. If the page is asking you for a client ID, it means you
bookmarked the wrong page. Please go back to your original e-mail and use
the link provided there. If you misplaced your original e-mail, please click
here.
How are classes presented? The classes offer slides that
may be read by the participant, but are also read aloud. In addition to
the slides, there are videos embedded in the presentation and an optional
workbook is available for printing. The entire class is animated to make
the learning experience more stimulating than just clicking through slides
you have to read.
Is this class the same as your live class? Much of the
content of the Making Two Homes Work class is similar to the content in
the
live class, but there are elements that do not carry over well. So this
course has some content the live class does not, and the live class has
content the online class does not. Some parents do both. If you were court
order to a face to face live course, you will need to check with your court
to make sure this class is approved.
What are the system requirements? It is recommended you
have at least 512 RAM memory. Your computer must accept cookies, and you
must have a sound card, speakers, a graphic card, and a printer attached
to your computer for material and to print the certificate. Click here
for browser requirements. The faster the computer and internet speed, the
better the experience.
Can I use my smart phone to take the class? Yes. Our class
is mobile friendly. When using your smart phone, you can view the class
in mobile mode or "desktop" mode. If using an Iphone, please make
sure to use the Firefox or Google Chrome browser. DO NOT use Safari as the
browser.
How much do the classes cost? Click here
for the fees for each course.
Do you offer active military discounts? Yes, if the e-mail
account you use to pay for the class is from an active military address
simply e-mail us after
you have passed the final test and we will provide a 50% discount off the
cost of the course.
What type of payment do you accept? We accept credit cards
and debit cards via online payment.
When are the classes and how do I pay? After registering, the class is available for you to take at any time at your convenience for up to 30 days. Participants register and pay for classes online here.
I paid, but I did not receive the log in information so what should I do? It does take up to two hours sometimes before confirmation is sent to you. Sometimes the confirmation e-mail will end up in your spam folder, so it is best to check your spam folder. Also, you may wish to confirm you typed in the correct e-mail address when you paid for the course. If you did not, you will need to e-mail us to let us know so we can look up your account.
How long do I have access to the course after I paid? The class is available for you to take at any time at your convenience for up to 30 days after you paid. Your account expires at 5:00 P.M. EST (Eastern Standard Time).
Can I change my e-mail address log in name? No, once you have paid for the course you will need to continue to use that address as your log in name.
Can I have someone else contact you or e-mail you to discuss my account? To protect confidentiality, we will only communicate with the individual actually taking the course or respond to e-mails from the original e-mail address used for the online class access.
What if I don't complete the course in 30 days? If you don't complete the class in the 30 day period, you would need to repay for the course but you will be able to pick up where you left off.
What if I fail a post test? If you fail your post test,
you will recieve an e-mail right away providing you with a link to repurchae
the course. If you use the link provided to you in the e-mail, you will
be able to use the same e-mail address as before. If you chose to use the
link from our website, you will need to use a different e-mail address as
before.
How long is the course? At the minimal, the Making Two
Homes Work class is 6 hours long. But since the class is interactive, it
may take you longer to complete the course and you may wish to take longer
to review the material.
Do I get a certificate when I finish the class? For classes that offer a certificate, as long as you pass the final test you will receive a unique certificate immediately that you can print at the end of the course.
How do I get a copy of my certificate after my 30 days have expired?
You can log back into your account to reprint your certificate even after
the 30 days from your registration have passed. While you will no longer
have access to the course, you will still be able to view and print your
certificate.
Do you have Terms and Conditions? Yes.
What if I need a certificate with an embossed agency seal and instructor's
physical signature? We maintain records for certificates for 12
months. There is a $5.00 administrative fee charged for replacement certificates.
To protect confidentiality, the payment account must match the e-mail address
you used to take the course. The certificate will be mailed upon receipt
of payment and a self addressed stamped envelope mailed to Between Two Homes
PO Box 1353 Mineola, TX 75773. If you need expedited services, please contact
us for express mail fees. To request a certificate, please use the button
below:
How do I contact you and what are your hours? Please click
here.
What if I'm having difficulty with the class? Please click here.
Don't see the answer to your question? Please send an e-mail with your question to: support@childreninthemiddle.com or call (800) 239-3971.
