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Frequently
Asked Questions
for the Children in the Middle Class |
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Can I attend the class if I am not court ordered?
Absolutely, we have
seen a large increase in parents and relatives taking the course
voluntarily or through the recommendation of another professional.
Do I need to take the classes in order?
The class may be taken in either order, though we encourage
you to attend Part I first.
Do I need to preregister for classes?
Yes. Payment is needed 24 hours prior to the start of class to
secure your seat. We do not allow walk ins.
What type of payment do you accept?
Payments are made through PayPal via credit card and other options.
Click here for payment.
What if I cannot pay through PayPal?
You may pay by cash no later than 24 hours prior to the
start of class by calling (817) 479-0076 between the hours of
9 a.m. to 3 p.m. Monday through Friday to arrange delivering your
payment to the Children in the Middle office in Colleyville
at 1205 Hall Johnson Rd. Colleyville, TX 76034. The
payment must be cash and you must include a note with your name
as you would like it on your certificate, an e-mail address to
confirm receipt, and the date and time of the part or parts of
the class you are paying for.
Can I take each part of the class at a different
location?
Yes
Do you allow late admission to the class?
No. We encourage you to think of it as an airline ticket, the
plane takes off at the start of class. We have a strict policy
that prohibits late entrants to our classes. Doors are locked
at the time specified as the start of class.You will be turned
away at 6:01 p.m. for a 6:00 p.m. class. Sign in for
the class begins 15 minutes before class starts, so we encourage
you to plan to arrive early. If you are 2 minutes late for the
class, you are actually 17 minutes late for the check in process.
Your payment reserves your seat on the date you selected. Without
prior notice to us via e-mail,
if you do not arrive on the date you specify or you arrive late
for the class, your money is not refunded or credited.
Why don't you let participants in late
to class?
It is disruptive to the class and other participants when you
arrive late for the class. We provide a certificate to the court
indicating exactly how long you participated through the duration
of the course.
If I arrive late, can I get a refund or will you apply my payment
to another class?
If you do not arrive on the date you specify or you arrive
late for the class, your money is not refunded or credited. Think
of it as an airline ticket, if the plane leaves and you don't
cancel in advance you won't get your seat refunded.
What if I need to cancel or reschedule my registration?
Simply notice us via e-mail
at least 24 hours prior to the start of class. 24 hour written
e-mail notice prior to the start of the class is required for
cancellations or rescheduling of sessions. A $5.00 administration
fee is charged per request per person which must be paid prior
to confirmation of the requested change. To pay this fee and request
cancelation or rescheduling, please click pay now option below:
What if I need to leave early?
To earn a certificate, all participants must stay the full
duration of the class.
What if I need special accommodations?
Please notice us via e-mail
at least 48 weekday business hours prior to the start of class
so we can explore the best solution for you.
Do you allow cell phones, pagers, or text messaging devices to
be turned on during the class?
No. It is very disruptive to the class when cell phones go
off during the class. If you are texting during the class you
are not participating in the class and will be told to leave the
class.
Can I bring someone with me to attend the class?
Yes, but they would have to pay to reserve a seat. There is
no waiting area for anyone not participating in the class.
Can I bring my child or is childcare provided?
Neither session is appropriate for children. No childcare
is provided.
Do both parents have to take this class
at the same time?
We do not require parents to take the class at the same time,
though some parents find it helpful to do so to start applying
the information at the same time. However, a court may order parents
to take the class together.
Is the class offered in foreign languages?
Currently, we don't have enough participants per month to
sustain the class in Spanish or other languages. Please notice
us at least 24 hours prior to the start of class, and we will
allow you to bring an interpreter at no additional cost.
Do you close off registration for classes?
Class registration is cut off 24 hours prior to the start
of class. In addition, if class size reaches maximum occupancy
for any class, registration will be closed. We encourage you to
pay now if you are considering attended either part of the class.
What if I forget my certificate?
Forgotten certificates are held for one month
from the date of class. If you forget your certificate at the
class, we will make the certificate available for you at the location
you left your certificate. Please e-mail
us to make arrangements. The certificate can also be mailed
to you if you send a self addressed stamped envelope. If you are
requesting a forgotten certificate after one month since the date
of class or you want your certificate faxed or scanned to you,
please follow the instructions below for a replacement certificate.
Can I get a replacement certificate?
Requests for replacement certificates
must be made via e-mail.
To receive a certificate, you must provide us with the date you
took the class, the location you took your class, and your full
name. There is a $5.00 administrative fee charged per certificate
for replacement certificates. Once payment has been processed,
you will receive an e-mail typically within 24 weekday business
hours indicating when your certificate will be made available
for pick up at one of our locations. To pay for a certificate,
click the pay now button below.
Click here to return to the class description
page.
Don't see the answer to your question? Please call (817) 479-0076.
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